RETURNS

In the case you’ve changed your mind or no longer want the item we cannot offer a refund, if the item is defective/faulty and once we confirm this we can offer a refund or online credit. The buyer will have to pay for return shipment.

7 DAY EXCHANGE

Please email info@epsurf.com.au, call our in-store crew (08) 8682 6477  if you need to exchange your item for a different size or product. We will try our best to help you out with getting your correct size but our stock is sometimes limited and we might not have the item you’re wishing to swap. In the case we don’t have the item in-stock you’re wishing to swap we can offer an online credit. All items must be returned in the condition it was sent; not to show any signs of wear or tear, the product hasn’t been washed/ironed etc. Buyer must pay for return shipment.

Swimwear must be tried on wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.

 

SALE ITEMS

Sale items cannot be returned for a refund

 

WHERE DO I SEND MY RETURN?

To complete your return or exchange, please email us.

Ep Surf

8 Liverpool Street

Port Lincoln, SA, Australia, 5606

We recommend sending your return with registered post or postal insurance. We will not hold any responsibility for missing parcels.

 

FAULTY ITEMS

If you receive a damaged or faulty item, please email us at info@epsurf.com.au with photos, your order number and details of the fault and we will try our best to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.

If the manufacturer deems your item faulty, then your refund will be processed. Shipping costs are non-refundable.

 

PRE-ORDER

If the item was marked as pre-order, this means that is isn’t currently in stock. However we will ship it as soon as it becomes available and you will receive a confirmation email with your tracking number when this happens.

Port Lincoln Store

8 Liverpool Street
(08) 8682 6477
Mon-Wed+Fri 9am-5:30pm
Thurs 9am-6pm
Sat 9am-2pm

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